Zebet Casino Privacy Policy

At Zebet Casino, we are fully committed to protecting your personal data and ensuring your privacy is respected at every step of your experience with us. This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website at www.zebet.nl or use our services. We operate under the name ZEbetting & Gaming Nederland B.V. and hold a sports betting license issued by the Netherlands Gambling Authority under reference number 1600. As a licensed operator in the Netherlands, we comply with all applicable data protection legislation, including the General Data Protection Regulation (GDPR) and Dutch national privacy laws.

Please read this policy carefully. By using our platform, creating an account, or accessing any of our services, you acknowledge that you have read and understood how we handle your personal information. If you have any questions, our customer support team is available via WhatsApp chat, our contact form, or by calling 070 3380 365.

Who We Are

Here at Zebet Casino, we are the data controller responsible for your personal information. Our registered company is ZEbetting & Gaming Nederland B.V., and we operate exclusively within the Netherlands, offering sports betting and limited casino services to Dutch residents. We are fully regulated by the Kansspelautoriteit (KSA) and committed to lawful, fair, and transparent data processing at all times.

What Information We Collect

When you register an account, place bets, use the Zebet app, or contact our support team, we may collect various categories of personal data. We gather only what is necessary to deliver our services effectively and securely.

Personal Identification Data

• Full name, date of birth, and nationality
• Email address and phone number
• Home address and postcode
• Government-issued identity documents for verification purposes

Financial and Transaction Data

• Payment method details, including iDeal, Visa, and Mastercard information
• Deposit and withdrawal history, including amounts and timestamps
• Zebet minimum withdrawal and deposit thresholds (€10 minimum for both)
• Transaction identifiers and cashout records

Technical and Behavioural Data

• IP address, browser type, and device information
• Login timestamps and session data, including Zebet login activity
• Pages visited and features used across our web and mobile platforms
• Data collected through the Zebet mobile app on iOS and Android devices

Betting and Gaming Activity

• Bet history, wagering patterns, and sports selections
• Participation in promotions such as the Zebet welcome bonus, Combo Boost!, Daily Super Odds, and Friends Bonus
• ZEpoints loyalty programme activity and reward redemption records
• Free bet usage, including any Zebet freebet claims and related wagering requirements

How We Use Your Information

At Zebet Casino, we use the personal data we collect for specific, lawful purposes. We do not sell your information to third parties or use it for purposes beyond those described in this policy.

• Account management: We use your data to create, maintain, and verify your account during the Zebet registration and login process.
• Service delivery: We process your information to allow you to place bets, access the Zebet app, use the cash out feature, and participate in all available wagering markets.
• Bonus administration: We use your data to validate eligibility for the Zebet welkomstbonus, apply bonus codes, and enforce Zebet bonus wagering requirements correctly.
• Identity verification: We are legally required to verify your identity before processing withdrawals or activating promotional rewards.
• Responsible gambling compliance: We monitor account activity to detect problem gambling behaviour and fulfil our obligations under the KSA licence.
• Customer support: We use your contact details and account history to assist you through Zebet live chat, WhatsApp, or our contact form.
• Legal and regulatory obligations: We retain records to comply with anti-money laundering (AML) laws, Dutch gambling regulations, and tax requirements.
• Marketing communications: With your consent, we may send you information about Zebet promotions, promo codes, and seasonal offers relevant to your preferences.

Legal Basis for Processing

We process your personal data only where we have a valid legal basis to do so. Our Zebet Casino operations rely on the following grounds:

• Contractual necessity: Processing required to fulfil our obligations when you register and use our services
• Legal obligation: Processing mandated by Dutch gambling law, AML regulations, and KSA requirements
• Legitimate interests: Processing necessary to prevent fraud, ensure platform security, and improve our services
• Consent: Processing for optional marketing communications, which you may withdraw at any time

How We Share Your Data

Here at Zebet Casino, we do not sell or rent your personal data to third parties. However, we may share certain information with trusted partners in the following circumstances:

• Payment processors: We share financial data with iDeal, Visa, and Mastercard to process your deposits and withdrawals securely
• Identity verification providers: We may share documents with KYC service providers to fulfil regulatory requirements
• Regulatory authorities: We disclose information to the Kansspelautoriteit or other relevant Dutch authorities when legally required
• Technology providers: We work with data processors such as Betradar and Betgenius who assist us in delivering odds and betting markets
• Affiliate and partner programmes: Limited data may be shared with Zebet affiliate and partner programme participants in anonymised or aggregated form

All third parties we work with are contractually obligated to handle your data in compliance with GDPR and applicable Dutch data protection law.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law. Dutch gambling regulations and AML obligations generally require us to keep records for a minimum of five years following account closure. After this period, your data will be securely deleted or anonymised.

Your Rights

As a user of our Zebet Nederland platform, you have the following rights under GDPR:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your data where we no longer have a lawful basis to retain it
• Right to restriction: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request that we transfer your data to another service provider in a structured format
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, you can contact us through our contact form on www.zebet.nl or by calling 070 3380 365 during weekday business hours.

Cookies and Tracking Technologies

Our Zebet online platform uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse usage patterns. Essential cookies are necessary for the platform to function, while analytical and marketing cookies are used only with your consent. You may manage your cookie preferences at any time through the settings panel on our website. For full details, please refer to our separate Cookie Policy.

Data Security

At Zebet Casino, we take the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These measures include SSL encryption for all data transmissions, secure server infrastructure, access controls, and regular security assessments. While no system can guarantee absolute security, we continuously work to maintain the highest standards of data protection across our web platform and Zebet mobile app for both Android and iOS.

Children and Minors

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has registered an account or provided personal information, we will immediately suspend the account and delete the relevant data. If you believe a minor has accessed our platform, please contact our Zebet klantenservice team immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make significant changes, we will notify you via email or through a prominent notice on our website. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data at Zebet Casino, please do not hesitate to reach out. You can contact our support team via WhatsApp, our online contact form, or by calling 070 3380 365 during weekday business hours. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch data protection supervisory authority, if you believe your rights have been violated.